Home | TrendTracker | PowerBlog Reviews | The Experts | Newsletter
ABOUT
SMALL BUSINESS TRENDS brings you daily updates on trends that influence the global small business market.
Anita Campbell, Editor
Past life: CEO, corporate executive, tech entrepreneur, retailer, general counsel, marketer, HR ... (more)
email me
free business magazines
FREE BUSINESS MAGAZINES
Trade publications FREE to qualified professionals. No hidden offers and no purchase necessary.
On Wall Street
The Deal
Computing Canada
CIO
Employee Benefit
Oracle Magazine
100+ additional titles. Click to browse.
ARCHIVES & SEARCH
Previous Small Business Trends articles can be found at the links below:
October 2003
November 2003
December 2003
January 2004
February 2004
March 2004
April 2004
May 2004
June 2004
July 2004
August 2004
September 2004
October 2004
November 2004
December 2004
January 2005
February 2005
March 2005
April 2005
May 2005
June 2005
July 2005
August 2005
September 2005
October 2005
November 2005
Or, use the search box below to find a
specific post:


NEWSLETTER
Sign up for our FREE Small Business Trends newsletter. (View Current)

We publish regularly and promise we won't share your email address with anyone. (Privacy Policy)
SMALL BIZ INFO & RESOURCES
BLOGS TO READ DAILY*
* Don’t have time to read several dozen blogs a day? Pick two or three. Your brain will thank you for it.
ONLINE COMMUNITIES
BLOG DIRECTORIES
THE BUZZ

SPECIAL RESOURCES
Small Business Trends Radio
Tuesdays, 1:00 PM Eastern U.S. time
on Voice America network
Click to listen

November 1st: Torsten Jacobi, CEO of Creative Weblogging, joins host Anita Campbell. Sponsored by Six Disciplines. Show details.
Tuesday, August 31, 2004
Small Business Influence in the United Kingdom
Here's more evidence of the power of small business across the globe.

U.K. Businesses 2003


A just-released report by the Small Business Service (PDF download) in the United Kingdom shows that small and midsize enterprises (SMEs) constitute the vast majority of businesses there -- 99.8%.

That's more or less equivalent to the situation in the United States, where small businesses make up 99.7% of total businesses.

As the chart above shows, SMEs account for over half (58.2%) of the employment in the U.K. They account for 52.4% of turnover (revenue).

[Hat tip to ByteStart, via Just for Small Business].
Monday, August 30, 2004
Bookstores Discover the "Shopping Experience"
Large corporations keep growing ever larger, yet small retailers seem to find ways to compete with them somehow. One trend we see is that small businesses are simply getting savvier at providing a great shopping experience and unparalled customer service.

The Wall Street Journal had an interesting article by Jeffrey A. Trachtenberg (subscription required) offering an example of this in one industry, bookselling. The article profiles a core group of independent booksellers that are competing successfully against the big chain booksellers. Many of their stores offer full-service restaurants and sell items other than just books and digital media.

James Surowiecki over at the Marginal Revolution blog adds his insights on why these bookstores are successful:
What the really successful independent stores do is combine consumer friendliness in terms of design, space, and amenities with the kind of knowledgeable and dedicated staff that's traditionally thought of as characteristic of independents. I think there's a plausible argument that independent stores underestimated initially how important the experience of shopping was to customers.

***

These stores are also taking advantage of a genuine market opportunity by being active intermediaries between their customers and book publishers. (Amazon does it via collaborative filtering, while brick-and-mortar rely on staff members.) The real challenge for readers today is figuring out which of the tens of thousands (or more) of books published every year is worth their time.
I think these points are right on. In the United States today shopping can be overwhelming and lead to sensory overload. As consumers we want choice, but we also get overwhelmed by too many choices. Retailers who take some of the stress out of shopping, and who help us choose among an overwhelming array of choices, add real value to our lives.

And let's face it. We Americans are a consumer culture. Shopping is less about need than about want. We look for shopping to make us feel good and even provide entertainment for us.

Savvy small retailers have always understood the value of great customer service and some have even understood the value of creating a fun, enjoyable shopping experience. In this era of chain stores on every corner and endless options for price shoppping, we see a trend toward these two factors -- superior customer service and a great shopping experience -- as increasingly necessary for success. Without them, small retailers could find it difficult to compete with the big guys.
Sunday, August 29, 2004
PowerBlog Review: Ego Blog

Editor's note: We're excited to present the twenty-eighth in our popular weekly series of PowerBlog Reviews of other weblogs...


The Ego blog is a Swedish blog written entirely in English by Martin Lindeskog. Martin blogs from Sweden's industrial port city of Gothenburg.

As its title suggests, the writings in the Ego blog are based on the philosophies of "Reason - Egoism - LaissezFaire Capitalism." This is a blog very much about Ayn Rand Objectivism and capitalism in its purest sense. The following quote of Ayn Rand sums up the philosophy and gives a clue as to how Martin got the name for his blog:

"My philosophy, in essence, is the concept of man as a heroic being, with his own happiness as the moral purpose of his life, with productive achievement as his noblest activity, and reason as his only absolute." - Ayn Rand
The Ego blog has one of the most intriguing logos of any blog I've seen. The logo illustrates the kind of cross-promotion you see so often in the blogosphere, having been created by the Cox and Forkum political cartoonists, whose cartoons frequently appear in blogs. The Cox and Forkum duo describe what they intended to convey with the logo in this online interview:

FORKUM: The initial idea for the logo was a graphic solution using the word "ego" to form a person's face, but the results didn't really connote egoism strongly enough. I knew John could illustrate a heroic, proud man so that is the tack we took. ***

COX: Heroic was what I was shooting for. There was power in his stance that I think captured a sense of joy and determination.


The Ego blog covers high-level intellectual ideas, but manages to make them seem relevant. The blog is always tied to current news and events, and is never academic.

Another terrific feature of this blog is the great set of links. Naturally you'll find links to the usual suspects: blog directories, other blogs, news sites, etc. But you will also find extensive links to sites on capitalism, Objectivism and the good life.

Martin unabashedly admires the United States as a place of freedom -- economic, political and personal. His views are a refreshing counterpoint to news reports of European anti-Americanism, such as the anti-Americanism exhibited during the recent Olympic games. He worked in the United States for a time and he tells me his goal is to return someday.


The Power: The Power of the Ego blog is in the way it reflects capitalism and Objectivism in action, and transforms them into concrete, real-life concepts, not vague theories.
Saturday, August 28, 2004
Latino Influence Spreads Throughout U.S.
Latino populations are spreading to the corners of America.

The trend shows that Latino populations are growing in metro regions not traditionally seen as big Latino population centers, according to a Media Audit survey (found via Hispanic Trending).

Latinos are no longer found just in the traditional places like Los Angeles, New York and Miami. Increasingly they are settling in places like Denver, Atlanta and Philadelphia. There are now 28 cities in the U.S. with more than 100,000 Latinos.

As Latinos disperse more widely throughout America, look for the American business landscape to refresh and re-shape itself continually, including the small and midsize business market. Here are just a few ways:
  • Companies selling to small businesses will be dealing with Hispanic-owned and operated businesses more frequently, even in relatively remote areas of the Midwest and Northeast. Successfully reaching these businesses may require more nuanced sales and marketing approaches than the seller is used to in such locales.


  • Multicultural employees are an advantage. Hiring practices should -- and will -- evolve in a landscape that increasingly includes Hispanic-owned businesses and Latino consumers.


  • Small and midsize businesses that sell to consumers may find that their local market demographics are shifting faster than they realize. Companies that are used to advertising on the local country music station might want to try the fledgling Spanish-language station, too. Don't have a Spanish-language radio station in your part of America? You will soon.

One of the great things about America is its near-inexhaustible capacity to keep absorbing immigrants from many cultures. The fact that Latinos are moving outward from a few large metropolitan areas into the far reaches of the country is a perfect example.
Friday, August 27, 2004
What Does Small Business Care About?
With a little more than two months to go before the U.S. Presidential election, what are the biggest issues for small business?

If you ask blog users, the subject of taxes gets more attention than offshoring or health care when they talk about small business.

To see what I mean, check out the Trend chart below from BlogPulse (create your own). The Trend chart compares the number of references in the blogs to taxes (in green), health (in yellow), and offshoring (in blue), in connection with small business (accurate as of the date of this post):

Thursday, August 26, 2004
Air Travel Revolution To Be Tested
The Small Aircraft Transportation System project (SATS) has passed another milestone. Earlier this month NASA announced that the Federal Aviation Administration and the National Consortium for Aviation Mobility are planning a proof of concept demonstration for June 5-7, 2005 at the Danville Regional Airport in Virginia.

SATS is an attempt to revolutionize commercial air travel in the US. If the project is successful it will distribute commercial air travel to thousands of smaller airports and put people into four- to ten-passenger air taxies. NASA believes:
1. Travel time will be reduced as people access nearby airports.

2. Economic development will be spurred in smaller communities.

3. Air congestion around large cities will be reduced.

4. Safety will be improved.

The current air travel system of hub airports and large commercial airliners has become overtaxed with congestion and has been overtaken by events (September 11, 2001). Many see its continuation as unsupportable. Airline bankruptcies and flight delays they say will worsen and eventually disastrously disrupt the whole system. SATS is an alternative that is beginning to look better as time goes by.

The SATS concept is made possible by the trend toward the development of a new generation of small jets that can be manufactured for less money, are easier to fly, and can be operated more efficiently. If adopted, the system is projected to go into operation in 2015 and to reach full implementation as early as 2020.

SATS has been on the horizon for a while, but has received surprisingly little attention given its potential impact. Calling it revolutionary is putting it mildly. Communication and transportation will be major drivers of business for the foreseeable future. The Internet and low-cost computing have already reinvented communication. Now SATS is promising to make travel to anyplace in the US easier and more affordable. It's estimated that up to 5,000 airports could be incorporated into SATS. Change of this magnitude will open tremendous opportunities for small businesses and the companies that service them.
Wednesday, August 25, 2004
Instant Messaging Use Increases

AOL's second annual instant-messaging trend survey shows that business use of IM is increasing. Approximately 27% of IM users now say they use it at work, compared with 16% in 2003. That means 24 million people in the U.S. use IM at work, mainly to:

  • Communicate internally with colleagues (70%)


  • Get answers and make business decisions (63%)


  • Interact with clients and customers (34%)


  • Avoid potentially difficult in-person conversations (11%)


  • Touch base with children from the office for peace-of-mind (22%)

This survey applies to businesses of all sizes. And while I do not have any statistics to back this up, from my own experience it seems that freelancers, the self-employed and small businesses are big users of IM. Routinely I will be on the phone with a small business owner or employee, and hear the familiar ba-da-loomp sound of an AOL instant message arriving in the background. What about you?