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Monday, August 30, 2004
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Bookstores Discover the "Shopping Experience"
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Large corporations keep growing ever larger, yet small retailers seem to find ways to compete with them somehow. One trend we see is that small businesses are simply getting savvier at providing a great shopping experience and unparalled customer service.
The Wall Street Journal had an interesting article by Jeffrey A. Trachtenberg (subscription required) offering an example of this in one industry, bookselling. The article profiles a core group of independent booksellers that are competing successfully against the big chain booksellers. Many of their stores offer full-service restaurants and sell items other than just books and digital media.
James Surowiecki over at the Marginal Revolution blog adds his insights on why these bookstores are successful:What the really successful independent stores do is combine consumer friendliness in terms of design, space, and amenities with the kind of knowledgeable and dedicated staff that's traditionally thought of as characteristic of independents. I think there's a plausible argument that independent stores underestimated initially how important the experience of shopping was to customers.
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These stores are also taking advantage of a genuine market opportunity by being active intermediaries between their customers and book publishers. (Amazon does it via collaborative filtering, while brick-and-mortar rely on staff members.) The real challenge for readers today is figuring out which of the tens of thousands (or more) of books published every year is worth their time. I think these points are right on. In the United States today shopping can be overwhelming and lead to sensory overload. As consumers we want choice, but we also get overwhelmed by too many choices. Retailers who take some of the stress out of shopping, and who help us choose among an overwhelming array of choices, add real value to our lives.
And let's face it. We Americans are a consumer culture. Shopping is less about need than about want. We look for shopping to make us feel good and even provide entertainment for us.
Savvy small retailers have always understood the value of great customer service and some have even understood the value of creating a fun, enjoyable shopping experience. In this era of chain stores on every corner and endless options for price shoppping, we see a trend toward these two factors -- superior customer service and a great shopping experience -- as increasingly necessary for success. Without them, small retailers could find it difficult to compete with the big guys.
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By Anita Campbell | Permalink |
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Sunday, August 29, 2004
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PowerBlog Review: Ego Blog
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Editor's note: We're excited to present the twenty-eighth in our popular weekly series of PowerBlog Reviews of other weblogs...
The Ego blog is a Swedish blog written entirely in English by Martin Lindeskog. Martin blogs from Sweden's industrial port city of Gothenburg.
As its title suggests, the writings in the Ego blog are based on the philosophies of "Reason - Egoism - LaissezFaire Capitalism." This is a blog very much about Ayn Rand Objectivism and capitalism in its purest sense. The following quote of Ayn Rand sums up the philosophy and gives a clue as to how Martin got the name for his blog:
"My philosophy, in essence, is the concept of man as a heroic being, with his own happiness as the moral purpose of his life, with productive achievement as his noblest activity, and reason as his only absolute." - Ayn Rand The Ego blog has one of the most intriguing logos of any blog I've seen. The logo illustrates the kind of cross-promotion you see so often in the blogosphere, having been created by the Cox and Forkum political cartoonists, whose cartoons frequently appear in blogs. The Cox and Forkum duo describe what they intended to convey with the logo in this online interview: FORKUM: The initial idea for the logo was a graphic solution using the word "ego" to form a person's face, but the results didn't really connote egoism strongly enough. I knew John could illustrate a heroic, proud man so that is the tack we took. ***
COX: Heroic was what I was shooting for. There was power in his stance that I think captured a sense of joy and determination.
The Ego blog covers high-level intellectual ideas, but manages to make them seem relevant. The blog is always tied to current news and events, and is never academic.
Another terrific feature of this blog is the great set of links. Naturally you'll find links to the usual suspects: blog directories, other blogs, news sites, etc. But you will also find extensive links to sites on capitalism, Objectivism and the good life.
Martin unabashedly admires the United States as a place of freedom -- economic, political and personal. His views are a refreshing counterpoint to news reports of European anti-Americanism, such as the anti-Americanism exhibited during the recent Olympic games. He worked in the United States for a time and he tells me his goal is to return someday.
The Power: The Power of the Ego blog is in the way it reflects capitalism and Objectivism in action, and transforms them into concrete, real-life concepts, not vague theories.
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By Anita Campbell | Permalink |
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Saturday, August 28, 2004
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Latino Influence Spreads Throughout U.S.
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Latino populations are spreading to the corners of America.
The trend shows that Latino populations are growing in metro regions not traditionally seen as big Latino population centers, according to a Media Audit survey (found via Hispanic Trending).
Latinos are no longer found just in the traditional places like Los Angeles, New York and Miami. Increasingly they are settling in places like Denver, Atlanta and Philadelphia. There are now 28 cities in the U.S. with more than 100,000 Latinos.
As Latinos disperse more widely throughout America, look for the American business landscape to refresh and re-shape itself continually, including the small and midsize business market. Here are just a few ways:- Companies selling to small businesses will be dealing with Hispanic-owned and operated businesses more frequently, even in relatively remote areas of the Midwest and Northeast. Successfully reaching these businesses may require more nuanced sales and marketing approaches than the seller is used to in such locales.
- Multicultural employees are an advantage. Hiring practices should -- and will -- evolve in a landscape that increasingly includes Hispanic-owned businesses and Latino consumers.
- Small and midsize businesses that sell to consumers may find that their local market demographics are shifting faster than they realize. Companies that are used to advertising on the local country music station might want to try the fledgling Spanish-language station, too. Don't have a Spanish-language radio station in your part of America? You will soon.
One of the great things about America is its near-inexhaustible capacity to keep absorbing immigrants from many cultures. The fact that Latinos are moving outward from a few large metropolitan areas into the far reaches of the country is a perfect example.
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By Anita Campbell | Permalink |
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