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Sunday, October 31, 2004
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PowerBlog Review: E-Bitz
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Editor's note: It's time once again for another PowerBlog Review of a business weblog! This is the thirty-seventh in our popular weekly series.
Just what is a Microsoft MVP? That's a question I needed to answer when I saw the E-Bitz blog.
The E-Bitz blog is one of a series of Microsoft MVP blogs at the domain msmvps.com. E-Bitz is edited by Susan Bradley. Susan is a Microsoft MVP in the Small Business Server platform.
As Susan told me recently, she took over the MSMVPS.com domain from someone else. The MSMVPS.com domain is host to a large number of blogs by the other Microsoft MVPs, and Susan appears to be the webmaster. E-Bitz is one of those blogs.
OK, so back to my original question: what is a Microsoft MVP? It's a select group taken from the user community of those who have been recognized by Microsoft for their expertise and passion about Microsoft products, and their willingness to share that expertise with the user community.
Susan has turned her blog into a tips and tricks resource for the Small Business Server 2003 platform. The blog is yet another way that she volunteers her help and support to the Microsoft user community.
E-Bitz covers technical subjects, but does it in a way that's understandable even by non-technical people. It is packed with useful information, even if you don't use Small Business Server.
One of the attributes that I admire greatly about this blog is the way it ties technical points back to everyday business issues and makes them relevant. If technology is going to be a critical partner to business -- walking hand in hand, so to speak -- then it has to be relevant. And understandable. And interesting, to boot. E-Bitz accomplishes that.
For instance, in a recent post, Susan gives one of the best explanations I've seen in print to justify a Network Administrator position, and why networks need ongoing care and feeding: "You know what this business is like, the things you did ten years ago, five years ago are not what you do now. Heck, did we even know what Voice Over IP was a few years ago? And now more and more businesses are integrating it into their networks.
Security is not an end goal. It's a process. We don't get a map, a final destination, it's like life.... we keep growing, learning, changing, evolving.
***
Our "digital lives" need constant attention. Setting networks up, of any flavor, whether Linux or Small Business Server flavors, is not just about setting them up securely right NOW. Keeping safe on the Digital Information SuperHighway age means that you will reevaluate that network on a regular basis." There's no overt promoting of any particular business on this blog. It's not that kind of site. Rather, it shares information and in so doing demonstrates the power of the Microsoft Small Business Server technology. In many ways it's the best kind of product endorsement. It's not trying to sell anything to anyone. Because it's authentic and informational in nature, it is more powerful than any ad.
No review of E-Bitz would be complete without a few words about the blog's logo - Yoda, from Star Wars. When I asked her about it, Susan told me she is a HUGE fan of Star Wars. And Yoda has special significance according to Susan: "If you hover over the image of Yoda and the Small Business Server 2003 logo you'll see why I chose it. SBS 2003 has been a bit historically the 'runt' server of the Microsoft fleet. We break every rule in the book, we don't do best practices, yet as can be seen in recent reports, the platform is selling like hotcakes. The philosophy of SBS is that it is and can be everything that a Small Business needs for a server. Yoda says 'Size matters not! Judge me by my size do you?'. The SBS 2003 logo says 'Ditto what the green guy said.' The tools that the SBS 2003 platform give a small firm are EXTREMELY powerful. It puts you on the same platform as the 'big guys'." E-Bitz is a global blog, getting visitors from across the globe. Susan blogs from Fresno, California, USA.
The Power: In terms of business blogging, E-Bitz is a terrific example of using a blog to communicate with a user community and share product knowledge. E-Bitz also does a great job bridging the gap between technology and business.
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By Anita Campbell | Permalink |
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Friday, October 29, 2004
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Smaller Law Firms Merging
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Mergers of law firms in the United States are up compared to 2003.
Through the first three quarters of 2004 there have been 44 mergers completed. Last year there were only 35 mergers for the entire year. This information comes via Mergerwatch, a service of Hildebrandt International.
At the same time, the average size of the smaller law firm involved in a merger is getting smaller.
One thing this signifies to me is that more smaller firms are merging. I think they have to. It's just getting tougher to compete with larger firms for clients.
The practice of law has become so complex that no one attorney can be well-versed in all the areas necessary to serve a client. That's especially true for business clients. Smaller law firms can't staff with enough legal specialists to address in depth such varied needs as trademarks, commercial law, litigation, antitrust, labor law, patents, tax law, intellectual property, creditors' rights, etc.
As a result smaller firms may lose existing clients as those clients grow larger and their legal needs grow more complex. And the ability of smaller law firms to attract new clients can also be limited by their small size. Business clients want to know that a firm can bring in several attorneys across practice areas when needed on a complicated issue.
As this story puts it, when a smaller firm merges with a larger one, it gets more "giddyap". It can offer more to clients.
The majority of law firms are still relatively small, however -- just look in the Yellow Pages and you'll see what I mean. Small firms are not going away overnight. But look for them to gradually grow larger as the practice of law becomes more complex.
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By Anita Campbell | Permalink |
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Wednesday, October 27, 2004
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The Promise of Earning Revenue from Blogs
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Valdis Krebs (or as he is warmly known to his friends, "Valdis Who-needs-a-blog-when-everyone-blogs-about-me Krebs") sent me this link to a downloadable Morgan Stanley report about the future potential of blogs and RSS.
Authored by analyst Mary Meeker (remember from the dotcom days?), the report predicts among other things, that:- Internet usage will continue to grow by 20-30% annually for the next few years
- Monetization of the Internet will grow at an even faster rate, at 30+%
- RSS holds the promise of allowing smaller Web publishers, especially weblogs, to make money, through inserting relevant ads in RSS feeds
- Yahoo has the potential to become the central syndicator for weblogs' RSS feeds, in effect becoming the modern day equivalent of the Associated Press, especially if it were to share a portion of the ad revenue from ads inserted in RSS feeds.
If you want to see an example of inserting relevant and useful contextual ads in RSS feeds, go check out some of the blogs that are part of the Creative Weblogging group, such as TJ's Venture Capital and Entrepreneurship blog, which contains relevant links to market research reports.
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By Anita Campbell | Permalink |
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Tuesday, October 26, 2004
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Cyber Extortion Hits Small and Midsize Businesses
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Cyber extortion of small and midsize businesses has become the latest computer crime trend.
Computer hackers target small and midsize businesses, expecting that the companies will pay up in order to keep their businesses going and stay out of the newspapers. The hackers ask for a manageable sum rather than millions of dollars, knowing it is more likely they will get paid if the sum is one the company can afford.
According to a recent InformationWeek sponsored study by Carnegie Mellon University graduate student Gregory Bednarski, here is how a typical extortion attempt starts:"A typical Monday, you spend most of the morning catching up on industry reports, scheduling meetings, and reading e-mail. After answering or filing your important messages, you come across a note titled 'Customer Information', but from an unfamiliar sender. You open the message only to find a listing of your largest customers' accounts, credit, order histories, and forecasts. *** Attached to the information is a simple threat: give us cash, or this information goes public. $27,000 divided equally and deposited into three separate foreign accounts, all in a country with tenuous relations with your government, before the week's end. What do you do?" Well for one thing, you pray it doesn't happen to your company or to your IT provider.
A recent attack was a nightmare for a small Cleveland IT firm, as profiled in this Craintech article by journalist Jeff Stacklin. The company ended up shutting down its computer system for a week. The company had to rebuild 40 servers and employees had to work around the clock for a week to fix the situation, to the tune of $250,000 extra expense.
To top it all off, when the company did not pay up, the extortionists sent its clients emails telling them that the company had failed to secure their data.
And just how prevalent is this cyber crime? The InformationWeek study referenced above showed that of the companies surveyed, 17% had a cyber-extortion threat made against them. In 18% of those cases, the extortion attempt was an inside job, involving an employee.
And in 41% of cases the victimized company was not even pursuing identification of the extortionist, a figure which implies that some cyber crimes go unreported -- or at least that the criminals get away with it.
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By Anita Campbell | Permalink |
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Sunday, October 24, 2004
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PowerBlog Review: Proposal Writing Blog
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Editor's note: Welcome to the thirty-sixth in our regular weekly series of PowerBlog Reviews of business weblogs.
You've seen the ads -- maybe even gotten an email or two: "Free Cash Grants." Ever wonder if those programs are worthwhile?
Well, Deborah's Proposal Writing Blog says "don't waste your time."
And that advice is just one of many good reasons to read this blog.
"Deborah" is Deborah Kluge. And she is a professional proposal writer. If your company is responding to a Federal or State Request for Proposal (RFP) for a government contracting opportunity or applying for a grant, for instance, her business can step in and write the proposal.
Deborah began blogging back in July, and sees providing information that is not easy to find elsewhere, as a primary goal of the blog.
The blog is an integral part of Deborah's overall web presence, but has a personality all its own.
On her commercial website she has a tremendous amount of useful content. There are FAQs and comprehensive sections on a variety of topics. The website includes sections on proposal pointers, doing business with the government, and government loans. There's even a really useful Proposal Writing Checklist.
The blog is juxtaposed with Deborah's commercial website in an interesting way. She uses the blog in a more conversational, story-telling style. The conversational style and the stories help emphasize the lessons very clearly and memorably. This post, on debriefing, is an example of Deborah's story telling and instructive posts: "Today was a sad day for one of my long-time clients. She received a letter from the Centers for Disease Control (CDC) which said that another firm had been awarded a contract for which she had submitted a bid way back in March (yes, it took that long for the contract to be awarded). My client was pretty sure that she had won this contract -- the government auditors had paid her a visit and reviewed her books, she had done well during oral discussions, and she had a sense of "good vibrations" in subsequent discussions with the Contracting Officer. But alas, it was not to be. She came in second.
So she has requested a formal debriefing on her proposal from CDC. The Federal Acquisition Regulations (FAR) which governs contracting procedures for the federal government, provides a mechanism for such debriefings. Basically, if you lose a contract, you can request a debriefing. ...." Deborah blogs from Columbia, Maryland, USA, between Baltimore and Washington, DC.
The Power: Between Deborah's Proposal Writing Blog and her commercial website, you'll find an awesome volume of great content. That is one of the shining stars of this blog -- difficult-to-find content that is incredibly useful and made all the more convenient because it can be found in one place.
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By Anita Campbell | Permalink |
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Saturday, October 23, 2004
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Temporary Stores a Growing Trend
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A few weeks ago Instapundit asked the question: "Is it just me, or are people making a bigger deal out of Halloween than they used to?" No, it's not just a law professor in Tennessee noticing Halloween. It's happening all across America. Halloween has become a big deal in the United States. Halloween sales are expected to reach US$3.12 Billion this year, according to the National Retail Federation.
A survey by the Macerich Company (a REIT which invests in shopping malls) says that a majority of Americans (59%) plan to participate in Halloween this year. That's a pretty amazing figure, when you consider that roughly the same percentage (60%) are expected to come out to vote for the leader of the free world -- and 60% voter turnout would be close to a record in recent years.
This unprecedented interest comes to a holiday that started out 25 centuries ago in Celtic Ireland, where it marked the end of harvest time and the start of winter. In medieval times the holiday coincided with the eve of All Saints' Day. The name "Halloween" comes from medieval England's All Hallows' eve (Old Eng. hallow=saint).
In places across America -- like Des Moines, Iowa and Akron, Ohio -- the retail landscape is changing as a result of the interest in Halloween.
First of all, it is driving a trend toward large superstores opening seasonally just to sell Halloween goods. This report by Patt Johnson of the Des Moines Register summarizes it:"No longer are discount stores and small seasonal shops enough for some fright-night fans. This year in Des Moines, at least four superstores have opened, joining mass merchandisers and other shops that offer goods for Halloween, Oct. 31.
'People are really getting into it,' said Mike Fitzgibbons, who operates two Spirit Halloween Superstores. 'And it's not just kids, but adults, too.'" This trend toward large superstores opening up for temporary sales is sure to change the dynamics for smaller costume shops and smaller retailers. On the one hand, these superstores can be stiff competition for smaller, local independents. In typical "big box" fashion, with their huge sourcing power, they offer a large selection at prices most smaller retailers cannot afford to compete with.
On the other hand, all the visibility and marketing by these superstores increases the interest in Halloween overall. On the theory of a rising tide raising all ships, it can lead even family-owned costume shops to higher sales.
The growth in temporary Halloween stores also signals a change in the real estate landscape. In recent years, landlords have warmed to the idea of temporary tenants coming in to sell just for a holiday season or limited time. Temporary leasing has become a US$10 Billion per year industry. Temporary tenants are becoming an important niche for retail real estate, as this article by Mary Etheridge in the Akron Beacon Journal suggests:"In February of this year, Circuit City closed its Fairlawn big-box store, leaving the city with a gaping hole in its otherwise healthy retail landscape.
But in September, Halloween USA, a division of the Michigan-based Gags and Games Inc., moved into the vacated space for eight weeks to sell costumes and decorations to holiday revelers.
It is one of 50 temporary and 30 year-round party stores for Gags and Games.
Temporary tenants such as Halloween USA are an increasingly important niche of retail, creating income for center owners, driving business to neighboring retailers, giving marketers a chance to try new products and helping landlords maintain the appearance of success." Temporary tenancy also has its positive side for entrepreneurs and budding retail businesses. It presents a chance for entrepreneurs to test market. As the same article notes, quoting Patrice Duker, spokeswoman for the International Council of Shopping Centers: "Temporary tenancy is also a chance for entrepreneurs to test concepts or capitalize on what's hot without a long-term commitment, said Duker.
For instance, the hat retailer Lids and home store Yankee Candle both began as temporary tenants.
'A retailer can build a business slowly but get the kind of exposure that comes from being in a center,' said Duker." [UPDATE: I realized after posting this that more people will be participating in Halloween this year than are expected to vote, because the 60% voter turnout would be measured just on registered voters, not the entire population.]
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By Anita Campbell | Permalink |
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Friday, October 22, 2004
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Small Businesses say "We are Optimistic"
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American Express this week came out with the fall edition of its Small Business Monitor survey. The results? They show small U.S. businesses are optimistic about the economy right now:"According to the survey, nearly three quarters (74%) of business owners foresee growth opportunities for their companies in the next six months, similar to last year, and up from 64% in October 2002. In addition, fewer have a negative outlook about their near-term business prospects. Fourteen-percent say they expect the economic climate to negatively affect their businesses (vs.17% last year and 21% in 2002).
"Business owners are confident in their abilities to successfully grow their companies," said Susan Sobbott, president, OPEN from American Express. With fewer facing cash flow issues, an increasing focus on investing in their companies and a broad willingness to take a financial risk to fuel expansion, business owners are well positioned to grow their companies." The Small Business Monitor is a semi-annual survey conducted of businesses with under 100 employees. The latest survey was completed during September 2004.
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By Anita Campbell | Permalink |
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Thursday, October 21, 2004
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Stay-at-Home Moms: The New Entrepreneurs
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Today's Wall Street Journal (requires subscription) has a front-page article about professional women who become stay-at-home mothers and then start their own businesses:
"Tamara Monosoff, a former business consultant and Clinton White House staffer, quit work to stay at home when her daughter Sophia was born. Then she found herself annoyed by the constant need to re-roll the toilet paper Sophia unraveled onto the floor.
So she invented a special latch to prevent the problem. Now, she sells the $6.95 product to parents and pet owners.
'It's not glamorous,' says Ms. Monosoff, who lives in Walnut Creek, Calif. But it's profitable. She projects sales of more than $1 million next year from the TP Saver and her other products, including duck and puppy shoe-stickers that help children tell left from right. Her husband, Brad Kofoed, recently quit his job in software sales to work with her. In March, they hired a full-time nanny.
For many women who leave the work force to care for children, motherhood is making invention a necessity. The daily routine of child-care presents such a minefield of little problems that they turn to tinkering, and then market their brainstorms." The article suggests that the number of professional women who decide to quit their jobs and become stay-at-home moms is on the rise.
I don't know about that statistic, but one thing that I am seeing is a growing number of websites and networked communities of women -- especially young mothers -- who have started home-based businesses. The websites keep the motivation high and provide friendship for women who might otherwise feel isolated by being at home with young children. Think of the sites as a sort of 21st century version of the coffee klatch.
[UPDATE October 27: Thanks to Jeff Cornwall who alerted us that everyone can read the entire WSJ article because it is now free access at Startup Journal.]
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By Anita Campbell | Permalink |
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Wednesday, October 20, 2004
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RFID, Small Businesses and Terrorism
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"An associate of Osama bin Laden crawls into a container -- along with some new luxury cars -- in a shipyard in Hamburg, Germany. The goal -- shipping himself to the United States and evading the Department of Homeland Security, with its high-tech officers on the ground at major airports, armed with databases of suspects' photos.
He is foiled, however, when a silent alarm is triggered, and an alert is sent to security over the airwaves, as he lifts the lid of the container in the warehouse. A wireless radio frequency identification or RFID security tag on the container sent the signal, silently, without alerting the intruder."
So starts an interesting article outlining a multitude of ways that RFID can be used to fight terrorism.
The Department of Homeland Security, the Pentagon, and the U.S. Congress, are evaluating, piloting or using RFID in numerous applications.
A reader emailed me this past week asking where he could get a grant for RFID. Small businesses in the United States with promising RFID applications that could have anti-terrorism uses will probably find their best bet to be Small Business Innovation Research (SBIR) grants. SBIR grants are good for furthering R&D efforts and raising seed money.
Good places to start would be the Department of Defense SBIR website and the Homeland Security SBIR website.
Next year's SBIR solicitation for projects at Homeland Security will be pre-announced in just a few weeks. The website even has a counter to count down the days until the grant application deadline (about 90 days from now).
Editor's note: this post originally appeared on my other blog, the RFID Weblog. I am reproducing it here because I thought it might be of interest to readers of Small Business Trends. For more information about radio frequency identification (RFID), my other blog might be worth checking out.
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By Anita Campbell | Permalink |
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Tuesday, October 19, 2004
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Japan's SMEs Hot on IPO Trail
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This interesting news is out of Japan: the initial public offering (IPO) market for small and medium enterprises (SMEs) in Japan is red-hot.
The following piece is from the October 17th Terrie's Take newsletter (subscribe free), by Terrie Lloyd, the publisher of English-language publication Japan-Inc.
Terrie has kindly given me permission to provide this extended quote, since the newsletter is not yet posted online:
Although stock market professionals are worried about the over abundance of IPOs in Japan at the moment, fully 151 IPOs (as of September, 2004) with a value double that of the same time last year, at JPY1.5trn ($13.6bn), a remarkable thing is going on at the grass roots level. Small business owners all over Japan are starting to believe that they too can go public, and are eagerly pushing their companies to reach the qualifying bar: commonly accepted as being JPY1.5bn ($13.6m) in sales and 10% profit. And with them, friends, family, and angel investors are catching the IPO bug.
As a case in point, two acquaintances with a thriving media business dropped by last week. They have the happy knack of being able to produce high-quality magazines and web content and have turned it into an outsourcing business. Their Japanese clients believe that you can't communicate with customers unless you're engaging them with original material and thus business is pouring in -- to the point that they will double sales next year. At the current rate, and they're already profitable, they will meet the requirements to IPO their company in 2007.
A few weeks ago, they were noticed by a local securities company, a second tier firm which picks up IPO candidates and tries to hook them in before a major firm appears, and which suggested that our friends start preparing for an IPO. Although they'd never considered going public as a reality before, being buried in the minutae of running a company and making a profit, the effect on both them and their staff has been galvanizing. Now, for the first time, they are thinking about taking in a second stage of funding, and even looking at taking over one of their competitors to bulk up their business. The IPO buzz in their office is tangible, and everyone is riding a high -- needless to say, their productivity is really pumping.
Is this a good thing? Well, on one hand it smacks of bubble mentality, and one has to ask whether every (and it is virtually every) profitable company with revenue exceeding JPY1bn ($9m) has the wherewithal to go public and withstand the costs and public scrutiny. In particular, those trying to push the growth of their companies beyond the natural (organic growth) limits may find it hard to deal with any market downturns and other setbacks. Outside IPO-focused investors do not sit idly by when the numbers are missed -- and many aspiring CEOs will find this hard to take.
But on the other hand, getting rich is a great incentive and Japan's conservative SMEs are opening up. CEO's everywhere are dreaming dreams they haven't allowed themselves to have before -- and this is exciting. It means a much better circulation of ideas and intellectual property, more inventions being launched, more cross-fertilization with foreign firms, and generally an acceptance of outside resources if those resources mean a competitive edge and a better shot at the IPO market.
So probably the most relevant question left is: will the stock markets in Japan stand up to this kind of massive welling up of IPO candidates? The next couple of weeks will tell, as three massive IPOs come to fruition. However, we believe that these bigger IPOs will draw a different type of investor and so those in the market to buy into smaller IPOs will still be there and be active.
There have been some comments in the media about market worries that the IPO market might be softening, such as in the case of candy maker Sansei, whose market price opened lower than its pre-IPO price on the first day of trading. However, despite all the handwringing, not one week later another company, GF Ltd., stormed out the gates with an amazing 270% first-day gain on its pre-IPO price -- showing that the good times are still with us.
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By Anita Campbell | Permalink |
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Monday, October 18, 2004
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Carnival of the Capitalists -- Check it Out
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Here at Small Business Trends we participate in a weekly business event that travels from blog to blog, called Carnival of the Capitalists. Carnival of the Capitalists showcases business articles from a variety of excellent blogs from around the globe.
It's a superb way for you, the reader, to discover new blogs. You will find articles by professors, published authors, attorneys, small business owners, economists, consultants, CPAs, industry experts, and those who are simply interested participants.
This week's Carnival is at Accidental Verbosity. Next week Carnival will be over at The Big Picture.
If you would like to submit an article or become a host, visit the Carnival home page.
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By Anita Campbell | Permalink |
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Sunday, October 17, 2004
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PowerBlog Review: Southern California Real Estate Blog
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Editor's note: This is the thirty-fifth in our regular weekly series of PowerBlog Reviews of other weblogs...
One of the more interesting developments in the blogosphere is the number of fine niche-topic blogs. The Southern California Real Estate Blog is one of them.
The Southern California Real Estate Blog is an excellent information source about real estate, including prices and trends in the sale of residential real estate.
Fran Vernon and Rowena Emmett are the successful realtor duo who publish the blog. Of course, they're from Southern California -- La Canada (near Pasadena) to be exact.
It turns out that Fran and Rowena are pretty well known in Southern California because they've been selling real estate together for over 15 years. They started by going on a listing together at the urging of their (then) broker. They decided it was definitely more fun to be partners. They even have their own business website, www.FranandRowena.com.
The blog provides great information for buyers and sellers of real estate. Recent posts covered an interesting range of topics for realtors and homeowners alike. One recent post discussed a new practice on the California real estate scene, of realtor rebates to sellers and buyers. (Oh, you haven't heard about those rebates in your neighborhood? Neither had I before reading Fran and Rowena's blog.)
And then there is the recent post about the outlook for the California real estate market next year in 2005 (prices and interest rates are expected to go up in California).
In addition to the posts you'll find a set of links to other real estate blogs and websites from all over the United States. With so many sites out on the Web today, I find it a tremendous benefit when a site that I know and trust puts together a set of subject matter links.
The blog is all the more useful because of the approach Fran and Rowena take. They keep the content front and center. The design is simple and doesn't distract. And just like the best realtors, they don't try to "hard sell." This is what they told me about their blogging philosophy: "We do not know if blogging has actually helped our real estate business. Actually, no client has ever told us they have read our blog. Our purpose is not to get business ... you will note there is no commercializing on our blog. No ads for us nor for our listings. Our purpose is to give information about real estate and related topics." One of my favorite things about this blog is how consistent -- and consistently useful -- it is. Fran, who does most of the blogging, posts every other day. This is exactly as a blog should be, with dedicated posting on a regular schedule. Just consider how many "living dead" blogs are out there, that haven't been updated in weeks or months, and you'll know what I mean. Fran and Rowena have kept at it for about a year.
The Power: The Power of the Southern California Real Estate Blog is in its dedication to providing useful real estate information and not hard selling. It's by two real estate professionals who know their profession well and who serve the public and other professionals equally well.
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By Anita Campbell | Permalink |
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Saturday, October 16, 2004
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Explaining Marketing to Small Business Owners
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The small business owners I know are always using phrases like "cut to the chase," "let's get to the bottom line," and "give me the headlines."
They may wear multiple hats and have a hundred distractions in a day's work. They tend to value service providers and vendors who distill information down into understandable, memorable bites. A little humor never hurts, either.
So when I found the following post on a French blog, Fplanque: IT trends weblog, I thought it was apropos to reproduce here at Small Business Trends:
"I received the following in a spam, but I thought it was an interesting image:You see a fabulous girl/guy at a party. You approach them and say, "I'm fantastic in bed." That's Direct Marketing. You're at a party with a bunch of friends and see a fabulous girl/guy. You have one of your friends approach them, point at you and say, "She's/He's fantastic in bed." That's Advertising. You see a fabulous girl/guy at a party. You approach them to get their telephone number. The next day you call and say, "Hi, I'm fantastic in bed." That's Telemarketing. You're at a party and see a fabulous girl/guy. You get up, straighten your clothes, walk up and pour them a drink. You open the door, pick up their bag after it drops, offer them a ride, and then say, "By the way, I'm fantastic in bed." That's Public Relations. You're at a party and see a fabulous girl/guy. They walk up to you and say, "I hear you're fantastic in bed." That's Brand Recognition."
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By Anita Campbell | Permalink |
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Thursday, October 14, 2004
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Segmenting "Small Business" for IT Needs
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With so many small businesses worldwide, it's no wonder that large IT providers are going after the small business market.
CRN magazine has an interesting piece about Cisco's efforts to move down market and sell to small businesses. Cisco will be competing -- at least in part -- against lower priced vendors including its own Linksys division.
I think Cisco has taken a very smart approach to this market (although I may be the only one other than Cisco who thinks so -- the article itself sounded doubtful). Cisco has segmented the small business market according to buying behaviors -- instead of the more typical employee size and/or revenue size. CRN magazine (subscribe free) says:Cisco is targeting the SMB segments that are looking for high value and high feature sets, he said. Cisco breaks the market into four tiers: enterprise adopters, or small businesses that behave like enterprises; cutting-edge adopters that value technology and use it as a strategic advantage; value-price adopters that use technology but are driven by price; and "laggers," companies that adopt technology late in the cycle because they have to remain competitive.
According to research from AMI Partners, the 470,000 enterprise-type companies that comprise the first group account for about 45 percent of annual IT spending by SMBs; the 1.3 million companies in the second group, the cutting-edge adopters, represent about 31 percent of the money spent; the 1.8 million price-driven companies in the third group account for 16 percent of the market; and the 3.6 million companies in the latecomers group represent just 8 percent of the market.
Cisco's SMB offerings will be targeted at the first two groups, Mountford said, while Linksys is aimed at the third.
"We can talk about a 20-seat company, and we have, but what really matters is what tier that company falls into," Mountford said. "A 20-person financial services firm will require more sophisticated technology than a car wash with 200 people." Meanwhile, as Cisco approaches the SMB market from the high end, its Linksys division is making headway moving up from the low end. Linksys seems to be proving a philosophy I've long held: that it is easier to take a low-end tech product and move up market, than to adapt a full-featured premium-priced product to move down market.
For a crisp explanation of this behavior-based segmentation visit the AMI Partners website. [UPDATE: link now fixed]
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By Anita Campbell | Permalink |
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Tuesday, October 12, 2004
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When Cooking Becomes a Hobby (We Hire Others)
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Cooking will one day be a hobby in the U.S., rather than a daily necessity. So predicts Harry Balzer, who for 26 years has tracked food trends for market research firm NPD Group: "Cooking overwhelms almost everyone. You eat several times a day, and it's a job to get food that many times," he says. He compares cooking today to sewing in the '50s and '60s. Back then, many people made their own clothes. Now most people who sew do it as a hobby. The same thing will happen to cooking, he predicts.
"No one wants to cook. Cooking is a job. We want to make cooking recreation. We're going to look back years from now and kids will say, 'You mean great-great-grandma actually cooked?'" We can see where this consumer trend leads: more restaurant meals and prepared foods. And of course this in turn leads to corresponding business opportunities, many of them in the small business market. It's good news for restaurants, catering services, food service companies, personal chefs and other businesses that absorb the burden of cooking.
All of which adds to the ever-increasing services sector of the U.S. economy. Services make up the majority -- over half -- of the U.S.'s economy (GDP). We are a nation willing to pay others to do for us the things we no longer care to do ourselves.
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By Anita Campbell | Permalink |
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Monday, October 11, 2004
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How Harley Davidson Lost its "Cool"
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Editor's note: we are pleased to present another article by expert guest blogger, John Wyckoff. He explains why Harley Davidson is no longer "cool" ...and profiles the new kind of competition. And how reality TV is fueling the trend.
By John Wyckoff
The famed motorcycle designer, Arlen Ness and I were chatting at a trade show recently. Our subject was what was "cool." Arlen reminded me that a few decades ago if you had a Harley-Davidson in your garage that alone made you cool. "Not any longer," he told me. "Now Harley-Davidson is just another bike. They lost their 'cool'."
There are new players in the motorcycle "cool" market. Big Dog Motorcycles and American IronHorse are two of the biggest "cool" bike makers. Big Dog Motorcycles have produced over 10,000 bikes and American IronHorse a bit under that. The big question is what's happening? Why the paradigm shifts?
Here's what I see. First, the Alpha buyer, those leading edge buyers, got to have the coolest, baddest, biggest.... They don't want a bike that looks like anyone else's. They want to stand out in the crowd. Even in a crowd of fellow bikers. They've concluded you can't do that on a stock Harley and even a custom Harley really doesn't cut it.
An old friend of mine is responsible for most of the growth of American IronHorse. His name is Bob Kay, and he knows more about V-twin motorcycles and their owners than most of the folks at the Harley factory. His company makes bikes that "start where Harley leaves off." Their engines are bigger, the rear tires wider, the paint unbelievably complex and graphic, with raked forks, polished alloy wheels and a mass of machined billet parts. The prices start where Harley-Davidson leaves off too.
When I visited Big Dog Motorcycles last year and photographed the bikes ready to be shipped to dealers I was impressed by the fact that of the hundreds staged in the shipping area there were NO TWO ALIKE. High tech abounds in both manufacturers. Electronics are state-of-the-art. Teams of artists and dedicated technicians create the one-off paintwork. Both these companies occupy the narrow, top of the pyramid of custom bikes.
Why all the interest? Bike build-offs and custom choppers shown on Discovery and Speed Channel on cable TV have attracted millions of viewers. They show the creation of one-off bikes while the viewer watches. They show the camaraderie and accessibility of the bikers and the creators. They make the viewer want to be a part of this unique world.
The bike shows are like reality TV, only ... more real. What you don't see are the prices. The bikes they produce are in the six-figure range and are more artwork than roadwork.
The "Chopper" is having a rebirth. Why? They're cool. No, I'm not a chopper guy. I like creature comforts like a suspension system that works on both the front and rear of the bike, a seat that allows me to ride long distances and a riding position that doesn't cause pain. I'm not alone. American IronHorse, Big Dog Motorcycles and other entrants like Viper, also make a limited number of very comfortable, very high quality, high-performance V-twin bikes.
From a marketing perspective these two companies (and soon several more) are like Ferrari and Lamborghini; high priced, high performance, attention getters. They too are in short supply. Big Dog Motorcycles and American IronHorse tell me they are sold out through the spring of 2005.
Is this concept new? No, it's not. Baton Advertising Handbook published by Prentice-Hall back in 1950, talks about a success formula by dealing in the fringe area of the mass market with a unique product. That's what these two companies do and why they are successful. By the way, this book remains my marketing bible.
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By Anita Campbell | Permalink |
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Sunday, October 10, 2004
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PowerBlog Review: Horsefeathers
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Editor's note: Welcome to the thirty-fourth in our regular weekly series of PowerBlog Reviews of business weblogs.
This week's PowerBlog Review is being guest-blogged by Paul Chaney of the Radiant Marketing Blog. Paul Chaney is Principal of Radiant Marketing Group, a consultancy focused on helping small businesses improve their marketing communications through the use of email newsletters and weblogs. When he is not spending inordinate amounts of time assisting clients on the web, you will find him about 4,500 feet in the air spending inordinate amounts of time with his other passion, aviation....
By Paul Chaney
Google the phrase "restaurant blogs" and you will find self-styled critics talking about restaurants in their locale, blogs linking to restaurant websites, and a few journals where the author describes in more or less detail the gastronomic delights of that evening's meal.
What you won't find are links to restaurants with blogs. They seem to be few and far between. But, if you're lucky, you just might come across one, a restaurant in North Conway Village, New Hampshire, USA called Horsefeathers.
Horsefeathers is a long-established restaurant that spends much of its advertising budget on loyalty marketing, the emphasis being on maintaining their present customer base. Because they are located in a resort town just starting to see the influx of chain restaurants, the owners felt they needed a tool to stay in touch with regular customers before they were lost to the chains. The tool of choice was a weblog.
The owners felt restaurant web sites (theirs included) tended to be dull and static. Customers would look at the site once and never return. The blog format has allowed Horsefeathers to have a current, relevant web presence geared to topics that capture the interests of their guests.
The restaurant began blogging about six months ago, and sees ease-of-use and immediacy of content as the greatest advantages of the format. They use TypePad as their blogging platform, and have developed a visually compelling website filled with great content.
The blog serves as the restaurant's main website. They are just starting to involve "guest authors" in blogging. Most of the posts are written by the owners at present, with Ben Williams doing much of the blogging. Soon, they hope to have both staff and customers authoring posts, not just submitting comments.
Content on the blog consists of a variety of regularly updated posts talking about the kinds of things you might expect -- restaurant events, menu updates, and entertainment listings. However, they also try to position themselves as "experts" on subjects their guests enjoy. They promote the resort nature of their location with foliage reports, and ski conditions. They talk about seasonal food & beverage products, and paste in off-beat restaurant stories from RSS feeds. Employee profiles, customer photos, and sports predictions (including the Red Sox ultimate World Series win) round out the content categories.
The Power: In terms of small business blogging, Horsefeathers has captured the essence of why the medium exists. They have turned a once-static web presence into an ongoing conversation with their customers that is engaging, informative, and entertaining. They serve as an A-list example of how small businesses, regardless of type, can use blogs to enhance their marketing communications.
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By Anita Campbell | Permalink |
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Friday, October 08, 2004
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Big Tech Buying Small Tech Trend
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In a recent Business 2.0 article, Om Malik identifies a new trend that has largely gone unnoticed until now: giant tech companies buying up very small tech startups once they start to get some traction. He points to:"...an emerging breed of here-today, bought-tomorrow startups that are sprouting with minimal funding, flowering briefly, and being gobbled up by far bigger companies. In many instances, these built-to-flip outfits forgo -- or sometimes can't get -- money from venture capitalists. They instead create shoestring operations focused on the rapid development of narrow technologies to plug gaps in existing product lines or add useful features to existing products. Then they look to a deep-pocketed patron to scoop them up.
The phenomenon has gone largely unnoticed because most of the deals are too small to make news. But the trend is accelerating. By the end of September, there will have been more than 5,300 tech acquisitions in 2004, based on research from Mergerstat. The average reported selling price was $12 million; in two-thirds of the transactions, the prices were so small that buyers didn't disclose them. At this point in 2003, also a big year for small deals, there had been 4,500 tech acquisitions, averaging $12.5 million. Microsoft alone has bought 46 companies in the past four years; factor out the $100 million-plus deals, and most of Microsoft's acquisitions average a few million dollars." Jeff Cornwall at The Entrepreneurial Mind approves, pointing out how this trend differs from the "get rich quick" attitudes during the dotcom boom:"True entrepreneurship is about addressing real needs, building value, creating jobs, fueling the economy, building strong communities, and creating real wealth for those who take on the risk of investment. *** Instead of raising money just because they can, these folks are now looking for real opportunities, bootstrapping them, and finding a way to help them grow. While I am a little concerned about the "flipping" part, at least they are getting the first steps right this time." I would add this thought: it is a lot more satisfying to build a business through bootstrapping than through VC money. Seeking venture funding is itself a full-time job. Tech entrepreneurs have to ask themselves: would I rather spend my time pitching VCs to invest in my company, or would I rather spend my time on the things I love, like developing new technology?
Because, when it comes down to it, very few companies are good candidates for venture capital. As I reported a few months ago, according to the Global Entrepeneurship Monitor, globally fewer than 38 out of 100,000 companies were funded by venture capital in 2002. Out of those, fewer than 10 were seed-stage and even fewer were newly started companies.
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By Anita Campbell | Permalink |
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Thursday, October 07, 2004
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A New Trend: Even-it-Up In Time of Need
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Editor's Note: We are very pleased to have the following trend spotting report from Kare Anderson, former Wall Street Journal reporter and Emmy-winner. She reports on a new trend among businesses and organizations, called "smart partnering":
Even as many Floridians were fleeing their homes to avoid Hurricane Frances, their *neighbors* in Florida and Georgia had a small way to support them, just as they did after Hurricane Charley and tropical storm Bonnie hit. When people visited a Winn-Dixie grocery store they could help towards storm relief by "evening it up" at the checkout counter. That is, they could round up their food bill to the next dollar, with the extra change going to the local Red Cross chapter for relief efforts.
This isn't a random event. It reflects a growing trend of organizations joining forces with others who serve the same kind of consumer. Together, they have discovered that they can act quickly to offer extra value, convenience or other stand-out benefit.
People Are Partnering in Unexpected Ways - and Winning the Hearts of Customers and Communities
That's how Applebee's attracted more customers - many first-time visitors - to their family restaurants this summer, without advertising more.
That's how T-shirt designer Tami Minatelli was able to exhibit at nine street fairs this summer without paying for her booth space. A new manufacturer of a unique, no-stain suntan lotion paid for Tami's booth.
Why? Because she wore their lotion and her T-shirts, with a sign above her head, describing her original painting-on-cotton method and the lotion's "do no harm" guarantee. Next to burn protection, that's the biggest concern of people who use suntan lotions.
When Weight Watchers designed and branded several low-cal menu items for Applebee's, followers of the Weight Watchers program (and those who were thinking of dieting) had a new reason to eat at Applebee's. Applebee's customers opened up their menus and saw how appetizing a WeightWatchers entree could be. Consumers got introduced to products by organizations they already knew and trusted.
In each story you just read, organizations that serve the same kind of consumers created new opportunities for each other.
They didn't just forge a partnership.
They crafted what I call a "smart partnership".
Together they accomplished more than they could have in "solo" outreach efforts. They attracted and delighted their mutual market of people while spending less.
As you can tell, any kind or size of organization can adopt this trend towards joining forces to generate more value and visibility together.
Perhaps that's why partnering is the fastest growing and most controversial marketing approach used today.
Warning: with the wrong partners or methods, your efforts can backfire. You may irritate or even alienate prospective customers and supporters.
Pick Your Partners with Care
One must pick partners with great care. Notice how one *sweet* cause campaign got lambasted recently while another attracted praise.
"Maybe Krispy Kreme should offer free coupons for insulin and syringes to the kids who end up with diabetes," said Gary Ruskin, executive director of Commercial Alert.
Krispy Kreme is lambasted by this watchdog group for its longtime program of rewarding students in kindergarten through sixth grade with a free doughnut for every A on their report card in communities across the country.
Yet there is nary a peep of protest when M&M teamed up with the Susan G. Komen Breast Cancer Foundation to raise funds through the sale of new "pink & white" M&M candies. In fact, on behalf of a cause to keep women healthy, groups are jumping on the bandwagon to encourage people to buy a candy that is certainly no more nutritious than a donut.
In light of the alarming leap in obesity in the U.S. some long time partners may attract controversy today, as Krispy Kreme is learning the hard way.
The lesson? Stay clear of controversy. Even if the Susan G. Komen Breast Cancer Foundation isn't criticized this time for what could be described as an unhealthy partner, it could be soon.
But recognize that partnering is a fast-growing trend because of its power. Businesses can use it to stand out from their competition or provide a fresh reason for people to support a cause or buy a product. They become a bigger customer magnet.
Bottom Line Benefit of This Trend
At the very least, with a partner, you get introduced to each other's customers.
You can read more from Kare Anderson on this topic in her new e-book SmartPartnering: How to Attract and Delight More Consumers While Spending Less.
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By Anita Campbell | Permalink |
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Wednesday, October 06, 2004
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How the Internet Helped Small Airlines Surge
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The U.S. airline industry is an ailing industry if there ever was one. United and US Airways are in bankruptcy. Most of the other big guys are barely surviving by the skin of their teeth.
Meanwhile, small upstart airlines are cleaning the clocks of the big carriers.
Small startups like Jet Blue have successfully competed -- but not by meeting the big established players on their own ground. Rather, they compete effectively by changing the rules. Instead of offering airport lounges and first-class cabins, they offer cheaper fares and better service.
The small airlines also have used their not-so-secret weapon of technology -- specifically, the Internet -- to level the playing field. This comes from an article in yesterday's Wall Street Journal (subscription required): "All along, US Airways endured, thanks to its ability to charge extremely high fares to businesspeople. But the rise of the Internet undermined this advantage. Previously, only travel agents had access to computerized reservation systems. But with pricing information available at the click of a mouse, passengers could quickly find a $200 ticket on a route for which US Airways wanted to charge $2,000. In many fliers' minds, the mileage awards, airport lounges, first-class cabins and other amenities offered by the big carriers no longer justified the higher fares."
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By Anita Campbell | Permalink |
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Tuesday, October 05, 2004
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Virtual Workplace Trend Changes Business
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For some time now we have been pointing out how small businesses are leading the charge toward the virtual work environment. This is a significant trend sweeping the USA and other developed nations.
In this excerpt from an HR.com article (registration required), Ralph Gregory, founder of the Intelligent Office emphasizes just how far-reaching this trend is today:"Going to work" is becoming old school. "Work" is now something you do and no longer a location. The growth of telecommuting, home-based businesses, cell phones, laptops and other mobile means is mute testimony to the idea that more and more people are leaving the traditional office behind. ...John Challenger, CEO of Challenger, Gray & Christmas, Inc., an international outplacement consulting firm, predicts "telecommuting will be the predominant workplace trend in the next 20 years."
This socioeconomic shift that is quietly underway promises to literally alter not just the entire commercial landscape but also the where and how people choose to live. The forward-thinking businessperson would be well advised to consider how this will alter every aspect of running a business in the very near future.
Just today I had a business discussion involving how to sell to small businesses in the 21st century. It's a challenge to cost-effectively reach the small business market with a marketing message or sales pitch, especially when so many small businesses operate virtually.
Do you go through channel partners that already have relationships with small businesses? How about reaching small businesses online? Are referrals from other small businesses the right answer? Or what about marketing near or locating next to retail outlets that small businesses frequent, such as the local Kinko's, Office Max, Post Office or Starbuck's?
The small business market has always been a tough one to crack because it is so fragmented. The virtual business trend adds to the challenge and requires thinking outside the box.
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By Anita Campbell | Permalink |
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Monday, October 04, 2004
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Goodbye, Check Float
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Jim Blasingame of the Small Business Advocate points out that the check float that so many U.S. consumers (and small businesses) have relied upon will soon be gone. Go for that overdraft protection your bank offers, he says. You may need it by the end of October:"...[T]he 'Check Clearing for the 21st Century Act,' or 'Check 21,' was passed, and will go into effect on October 28, 2004.
Although it was not the prime motivation for Check 21, it turns out that one of the by-products is the end of check float as we know it.
Practically speaking, when a customer presents a check for payment to a merchant with Check 21 capability, the amount tendered will be debited from the account at the point of sale, as with an electronic approval of a debit card. In fact, the merchant will likely just hand the check back to the customer after verification.
With Check 21, the days of shopping with checks first and making a deposit later are over.
So if a paper check is basically going to be treated as a debit card, it's easy to see how this icon of our consumer society will join 'float' in the history books. Indeed, one expert predicted that with Check 21, the current movement away from paper checks and toward electronic money, 'will shift into hyperspeed."'
Another goal of Check 21 is processing efficiency. Under the new law, banks won't be required to return cancelled checks. This will mean significant savings for banks, but if you rely on returned checks for record keeping you're going to need a new system." With no float time left, one of the last major advantages of writing paper checks in the retail environment will be gone. Of course, this shift from paper checks to electronic transactions has been taking place for years --driven by convenience -- as this chart, showing in-store transactions in the U.S. illustrates (via ePayNews.com):
UPDATE October 8: I cross-posted this article over at Blogcritics.org, and got some interesting comments. Join the conversation over there.
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By Anita Campbell | Permalink |
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Sunday, October 03, 2004
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PowerBlog Review: Hispanic Trending
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Editor's note: We're very pleased to bring you the thirty-third in our regular weekly series of PowerBlog Reviews of business weblogs...
This week we are reviewing Hispanic Trending, a blog by Juan Tornoe.
This is a really interesting blog focusing on -- you guessed it -- Hispanic trends in the United States. Or, as the title says, "A Latino Marketing and Advertising Blog."
Juan is a marketing and advertising professional who according to his "About" section has masterminded and spearheaded the Hispanic branch of Wizard of Ads, known in Spanish as El Mago de la Publicidad.
This is a super resource for finding just about anything that deals with Hispanics and Hispanic culture, attitudes and behaviors.
Want to find out about Hispanic population growth trends? You'll find it at Hispanic Trending.
Interested in learning more about Latino baseball players in the United States? You'll find it.
How about the Latino influence on fashion? Or whether unions are courting Hispanics? Yes, you will find that information, too.
In addition to the broad, comprehensive coverage of all things Latino, you also will find an extensive set of links to Hispanic advertising, marketing, business and media sites. This is about as comprehensive a set of links as you will find anywhere on Hispanic issues affecting the United States. Some are in English and some are in Spanish. (Don't read Spanish? Try the Google translator.)
One of the many wonderful things about this blog is the way it raises awareness. Before frequenting this blog, I had no idea how far-reaching the Hispanic influence is in the United States.
Through Juan's blog I discovered that Latinos are not concentrated just in the Southwest and border states with Mexico, but are relocating to the deepest corners of America. And Latinos are an extremely diverse ethnic group within the U.S. They originate from many countries, not just Mexico and Puerto Rico as stereotypes might suggest.
And as he points out through the following quote of the former head of the U.S. Hispanic Chamber of Commerce, the Hispanics are opening businesses and becoming more influential in the United States, even when it comes to politics: "As each successive wave of immigrants has come to America and taken its place in the economic mainstream, with time, its attitudes and preferences have changed. It only stands to reason that the concerns of a recent immigrant will change greatly as that individual buys a home, opens a business and raises a family in the new country.
This evolution is now happening to Hispanics. A new study confirms that as significant numbers of Hispanics begin to open businesses and raise families, their political views are changing in ways one wouldn't have anticipated."
The Power: The Power of the Hispanic Trending blog is in its comprehensive coverage of trends, news and events involving Hispanics in the United States. Hispanic Trending raises our awareness of the growing importance and influence of Latinos, and helps us understand this population segment far better than we did.
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By Anita Campbell | Permalink |
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More news... more trends... more insight... |
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